FAQ

FAQ

What is Tu'er Ye?

Tu'er Ye, often translated as the Rabbit Lord, is a traditional Beijing folk figurine associated with local folk culture and festival traditions.

Are your products handmade?

Yes. Our clay figurines are shaped and hand-painted, so each piece may have slight differences in color, brushwork, and expression.

Will the item look exactly like the photo?

The overall design will match the product shown, but small handmade variations are normal and make each piece unique.

What materials are used?

Most pieces are made from clay and finished with hand-painted colors. Please check each product page for specific details.

Are these suitable as gifts?

Yes. Many customers choose our figurines as cultural gifts, home decor, festival gifts, and collectibles.

Do you offer free shipping?

Yes. We currently offer free Standard Shipping to selected countries and regions available at checkout.

How long does shipping take?

Orders usually ship within 3-5 business days. Standard international shipping commonly takes 10-20 business days after dispatch.

How do you pack fragile items?

We use protective packing materials to help reduce the risk of damage during international shipping.

What if my country is not available at checkout?

Please contact us before placing an order. We can check whether shipping is available to your destination.

What if my item arrives damaged?

Please contact us within 48 hours of delivery and send clear photos of the damaged item, outer package, inner packaging, and shipping label. We will review the case and help with a suitable solution.

Do you accept custom orders?

For special requests or custom pieces, please contact us before placing an order. Availability depends on the design and production schedule.

Is PayPal available?

Yes. PayPal is available at checkout for secure payment.